FAQ

What are your shipping rates?

In order to simplify shipping, we use a three tier rate based on your total order value and the shipment's weight.

These tiers are:

  1. Small - Medium
  2. Medium - Large
  3. FREE SHIPPING

The shipping box or mailer plays a large part in the overall cost to ship especially with fragile items such as art prints.

What do I mean? For example, a CD weighs more than a print but costs less to send through the mail. 

Why?

Art prints require a more robust mailer to arrive undamaged, the package is heavier and is more expensive to ship to you. 

A $12.99 CD can be sent inexpensively since the total order might only weigh a few ounces. However due to the fragility of a print priced at $19.99, it has to be sent using two cardboard mailers or in a heavy cardboard tube. This greatly adds to the shipping costs. 

Obviously this can add up if you are ordering single prints. However using this system, we are also able to offer FREE SHIPPING to US and International customers on orders of multiple prints.

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How do I qualify for FREE SHIPPING?

Easy! If you are located in the US, your order total must be at least $66.66.

In Canada or Mexico? For free shipping, you'll need to order at least $96.66.

Are you an International customer?, you'll need to spend at least $116.66.

 

Small - Medium package cost

Medium - Large package cost

FREE SHIPPING minimum

US - $6.95

US - $12.95

US - $66.66

Canada - $9.95

Canada - $16.95

Canada - $96.66

Mexico - $10.95

Mexico - $17.95

Mexico - $96.66

Rest of World - $11.95

Rest of World - $19.95 

Rest of World - $116.66

 

Sending an 8 x 10" print falls into the second shipping tier (medium - large) and the cost can be almost $25 to International customers. So as you can see, I end up paying extra in the end since I am only charging $19.95.

This can be four to five times the price of sending the same package within the United States!!! 

That's right, sending a 9 ounce (.26 kilogram) package to the UK costs upwards of $24! 

However if you're an International customer and order enough to receive FREE SHIPPING, you'll save $22 - $26, which is about a 20% discount!

Not bad?

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Shipping options and order fulfillment

SHIPPING OPTIONS

Packages are sent at First Class or Priority for US customers. Tracking numbers are provided with your order.

All International packages are sent First Class International with tracking. However if you need a rush order, contact us.

 

ORDER FULFILLMENT

In stock orders are fulfilled once a week. Sometimes though art prints need to be manufactured and can take two weeks to process. 

Please expect a 1 - 3 week turnaround time for your order to arrive. 

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What is the status of my order?

After your purchase is complete, you will receive an order confirmation email with a link to monitor your order's progress. 

The email will be sent to the address associated with your payment account. 

In addition to email alerts, you can also sign up for text alerts on the order update page.

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Where is my tracking number?

Your order's tracking number will be emailed to the address attached to your payment account. If you signed up for text alerts, it will be sent there too.

The order information page showing the status also will show the tracking information.

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Customs

CUSTOMS DELAYS

Unfortunately, we don't receive any more information regarding packages in transit than you do. We are only able to see the information on the tracking page provided by USPS that is displayed on your order information page. The majority of packages do arrive on time without any issue. However some packages do occasionally get delayed, most of the time this will only be by a day or two but sometimes this can be for longer. Occasionally things will get returned to us, and other issues may occur. We understand this is frustrating but obviously, we don't work for the USPS and we have no control over this. We do ask that you reach out to your local post office for more information. If a package is returned to us we will let you know.

 

CUSTOMS FEES

We do everything possible to help you avoid customs fees, but sometimes they are inevitable. Any additional fees are not from KVLT PLANET or VBERKVLT and any customs/import fees and/or taxes are the sole responsibility of the customer. Please check with your local customs office for more information.

 

CUSTOMS HOLDS

Unfortunately we have nothing to do with any issues that may arise with customs officials. Please feel free to reach out to your local customs office with any questions that may arise.

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Lost or damaged packages

We make every effort to prevent loss by providing tracking information on your package. 

Please make sure to provide a COMPLETE address. If you leave out an Apartment, Suite or Floor number, it is likely the post office will return the package to us. In that case you would need to repay the shipping cost again, plus any associated cost we are charged by the post office for the return postage on your package. This is easily avoided by providing complete and total address information. 

While shipping carriers are reliable 99.9% of the time, orders can and do occasionally disappear completely or incur serious damage in transit. This is just a reality of buying anything online, and one we cannot take responsibility for in the event it happens.

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Returns and refunds?

Returns accepted only in the case of a defective product or mis-shipment.

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